VaultWeb — Refund Policy

Last updated: July 12, 2026

Payments for VaultWeb are processed by our Merchant of Record, Stripe, Inc., via Stripe Managed Payments. Stripe handles all payment-related customer service, including refund requests, on our behalf.

1. Free Trial

Every new account includes a 30-day free trial with no payment method required. We encourage you to use the trial fully before subscribing — this is the primary way we expect people to confirm VaultWeb is right for them before paying.

2. Annual Subscription

If you're not satisfied after subscribing, contact Stripe within 14 days of your payment for a full refund. After 14 days, refunds are considered on a case-by-case basis — contact info@isalpi.com or Stripe support to discuss your situation.

3. Founding Lifetime Purchase

The one-time Founding Lifetime purchase is refundable within 14 days of purchase, in line with standard digital-goods withdrawal rights. After 14 days, the purchase is final, reflecting its nature as a one-time, capped-availability offer.

4. How to Request a Refund

Refund requests are handled by Stripe directly — you can request one via the receipt/invoice email Stripe sends after your purchase, or by contacting Stripe support. You're also welcome to reach us at info@isalpi.com and we'll help coordinate.

5. What Happens to Your Data

A refund cancels your paid plan but does not delete your vault. You keep full read and write access for 7 days after cancellation (see "Cancellation and Payment Failure" in our Terms of Service); after that, your data remains fully accessible in read-only form indefinitely — write access requires resubscribing, but nothing is deleted for being on a canceled plan. You can export your full vault as plain Markdown at any time, refunded or not.